Our intake staff will take a brief description of your matter to determine whether we can help. Then, according to your availability, we will schedule you in for a consultation. You may choose to have an in-person consultation or remote/virtual (via phone, google meets or zoom) consultation.

We endeavour to provide you with the most thorough and comprehensive consultation possible. The standard length of a consultation is 15-30 minutes. Please have your relevant documents printed or on a USB stick if your consultation is in person. If your consultation is remote/virtual, please be prepared to share the relevant documents via email or screen-share. Please also have your government-issued ID ready for verification purposes.

This is a no-obligation consultation. You can expect a thoughtful and thorough recommendation for your legal matter with complete clarity on pricing, so you can make an informed decision.

If you decide to move forward with our services, we will prepare a formal retainer agreement that outlines the scope of representation, associated fees, and the mutual responsibilities of our working relationship. Once the agreement is signed and the retainer deposit or flat fee is received, we will request any relevant documents required for your matter. These may be submitted to us in hard copy or electronically. Upon receipt, we will begin work on your case.

Most Consultations are free of charge. Consultation pre-payment in the amount of $95.00 + HST is only required when the following conditions apply:

• The matter pertains to a vehicle misrepresentation or a dealership dispute, due to the high volume of such inquiries;

• The consultation is a second or subsequent meeting regarding the same issue previously discussed with our firm;

• The matter is complex and requires extended consultation time beyond what is typically allotted for an initial meeting (we will let you know in advance);

• You missed your first scheduled free consultation and would like to reschedule to another time.

If you choose to retain our firm following a consultation, a retainer deposit will be required before any legal services are commenced. The retainer is a pre-payment held in trust and applied toward legal fees and disbursements as work is performed on your matter. The amount of the retainer will vary depending on the complexity and nature of the legal services required, and will be outlined in a written Retainer Agreement.

Once/if the retainer is depleted, additional funds will be requested to continue representation. Any unused portion of the retainer will be returned to you at the conclusion of your matter.

We are committed to transparency in billing and will provide detailed invoices showing how your retainer has been applied.

For certain legal services, our firm offers flat fee arrangements. A flat fee is a fixed amount agreed upon in advance for the completion of a specific legal service or scope of work.

This arrangement provides clients with cost certainty and clarity regarding the services to be delivered.

The flat fee will be outlined in a written Retainer Agreement and is typically payable in full prior to the commencement of legal work. In some cases, at our sole discretion, we may offer a payment plan for flat fees considered on a case-by-case basis, depending on factors such as the nature of the matter and your prior history with the firm.

Please note that flat fees are not subject to refund once the agreed-upon services have been substantially commenced or completed, as set out in the terms of the Retainer Agreement. We are committed to clearly communicating the scope of all flat fee services prior to engagement. Flat fees will mostly include disbursements, however, in some cases, we may require disbursements on top of the flat fees, which will be clearly indicated in your retainer agreement if such is the case.